TEL: 01304 830809
MOB: 07702 106581
Embroidery Depot

Terms & Conditions

Terms & Conditions of Embroidery Depot

No agent nor employee of the Company has the authority to alter or vary these conditions. Any variation of these conditions in any document of the customer is inapplicable unless accepted in writing by the director of the Company. All business undertaken including advice, information or service provided whether gratuitously or not is subject to these conditions.

Times quoted for delivery are approximate. Whilst every effort will be made to deliver orders on the date requested this may neither be taken as implying any legal obligation to deliver on the due date nor any reason for with holding payment. The Company must be notified in writing of any shortages within 14 days of delivery.

Cost Variation
Prices are subject to alteration due to exchange rate fluctuations effecting raw materials. Wherever possible we will attempt to advice you of any change at the earliest opportunity.

Whilst every endeavour will be made to supply in accordance with the quality of samples submitted or quoted for any contract between the Company and the Customer shall not be a contract of sale by sample. It is the Customers responsibility to check the dimensions, spelling and colour matching of the sample embroidery. Any incorrect embroidery will be replaced free of charge if notified in writing within 14 working days of delivery. We will not be held responsible for either replacement of the Customers' garments or any consequential losses.

Force Majeure etc
Contracts may be subject to variation and cancellation due to any war, strike, fire, flood, drought etc, or any cause beyond our control owing to the inability to procure materials to effect the contract or delivery to the Customers' premises.

Retention of Title
Goods will remain the property of the Company until the Customer has paid all that is owing to the Company, no matter on what grounds. Until the date of payment the Customer is requested to store the goods in such a way that they can be clearly identified.

Promotion & Advertising
The Company reserves the right to use any artwork produced in house for promotional purposes, unless notified by the Customer in writing when the order is placed.

The company reserves the right to refuse to process any orders and not to deliver any goods to the Customer if the Customer is either in default of payment. Rush orders are undertaken at the discretion of the Company. Any rush orders accepted over the phone are on the strict understanding that they will be followed immediately by the Customers written confirmation. The accuracy of telephone orders cannot be guaranteed. Rush orders will be treated on the priority basis and the subject to a surcharge (minimum 25%).

The Company reserves the right to alter prices. Goods will be invoiced at the prices ruling on the day of dispatch unless agreed in writing by the Customer and the Company. VAT is charged at the rate ruling the date of dispatch. Carriage will be charged on all orders unless collected.

Loss or Damage in Transit
Any complaints from loss or damage of the order in transit must be received by the company within 14 days of the date that the goods were ordered. The Company will replace all garments lost or damaged by its carriers within a reasonable time period.

All orders are to be paid for before despatch of goods.

Any claims in respect of faulty goods must be made within 7 days of invoice date. Claims will be limited to the value of disputed invoice. They shall neither be grounds for with holding payment of other invoices nor give the Customer the right to set off the amount claimed against payment due of other invoices.

All agreement between the Company and it's Customer shall be governed by English Law and be within the exclusive jurisdiction of the English Courts. The use of the Customers own form is no derogation of the conditions.

Cancellation of Orders
Cancellation of any job in progress must be confirmed in writing as soon as is practicably possible. All costs incurred in the setting-up, proofing and preparation of any job that is cancelled without due notice will be charged to the customer. The charge will be in relation to the point at which the job is cancelled and will cover all work produced in-house and subcontracted out


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